Refund Policy
At Atlantis Super Speciality Hospital, we strive to provide the best healthcare services. This Refund Policy outlines the terms under which refunds may be issued for services paid online or at our facility.
1. Eligibility for Refund
- Refunds are applicable only for payments made in advance for appointments, consultations, or procedures not availed.
- No refunds will be processed for services already rendered or partially completed.
2. Cancellation of Appointments
If you wish to cancel a confirmed appointment, you must notify us at least 24 hours in advance. Cancellations made after this period may not be eligible for a refund.
3. Refund Process
- Refund requests must be submitted by contacting our support team.
- All approved refunds will be processed within 7–10 working days through the original mode of payment.
- Any transaction or processing fees charged by the payment gateway will be deducted from the refund amount.
4. Non-Refundable Payments
- Emergency services and urgent care charges.
- Diagnostic tests once samples are collected.
- Medicines, consumables, or medical equipment purchased through the hospital pharmacy.
5. Policy Updates
Atlantis Super Speciality Hospital reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon being published on our website.
6. Contact Us
For any queries regarding refunds, please contact us at support@atlantishealth.in or call our helpline.